Associate Help Desk Technician

Responsibilities

• Answer incoming support calls and respond to end-user IT requests via phone, email, and chat
• Provide frontline technical support and remote troubleshooting for Windows desktops and applications
• Create, document, update, and close incidents in Jira Service Management
• Diagnose and troubleshoot recurring issues using ticket history and knowledge base articles
• Escalate server and infrastructure issues to Systems Administration and Network teams
• Assist with end-user onboarding/offboarding, workstation setup, and account provisioning
• Resolve common issues including password resets, account lockouts, and printer/peripheral support

Requirements

• Active Security+ certification or ability to obtain it within 6 months of start date
• 1+ years of experience in an IT Help Desk position
• 1+ years of experience in a fast-paced customer service environment
• 1+ years of experience supporting Windows operating systems (Windows 10/Server 2012 or greater)
• 1+ years of experience with Microsoft Office Products (Outlook, PowerPoint, Excel, Word)
• 1+ years of experience in Windows Desktop administration (Active Directory, user accounts, etc.)
• Ability to obtain access to Special Access Programs (SAP)
• Active U.S. Secret Security Clearance (U.S. Citizenship Required)

Preferred Qualifications

• Bachelor's degree or equivalent work or military experience
• Experience with Jira Service Management
• Experience supporting collaboration tools such as Microsoft Teams
• Experience with basic networking (TCP/IP, DHCP, DNS)
• Experience with base creation and documentation best practices

Benefits

• Competitive base pay and variable compensation opportunities
• Health insurance and flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

About the Company

The Boeing Company is a global aerospace leader. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, and sustainability, contributing to work that enables humanity to take flight.