Associate, GOC Analyst

Responsibilities

• Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents
• Triage incidents, follow established SOPs, and support incident command activities
• Track ongoing incidents and relevant global events to maintain situational awareness
• Conduct initial fact-finding, source validation, and contextual analysis
• Escalate issues to the GOC Manager or Risk Intelligence team with structured information
• Produce concise shift reports and conduct disciplined handovers
• Participate in drills, retrospectives, and continuous improvement efforts

Requirements

• 3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations environment
• Working knowledge of incident triage, escalation protocols, and operational playbooks
• Ability to assess information quality and identify trends or anomalies
• Basic familiarity with OSINT tools and open-source information
• Strong operational judgment and ability to act decisively under pressure
• Technical fluency with monitoring dashboards, ticketing systems, and communication platforms
• Ability to work rotating shifts as part of a 24/7 global operations model

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users. We are a technology and logistics company looking to expand our reach across all types of goods.