Associate Fraud & Claims Operations Representative

Responsibilities

• Support and capture all pertinent information from customers regarding their claims
• Conduct research and provide status updates on new and existing claims
• Identify opportunities to improve customer experience through thorough research of complex account activity
• Perform routine customer support tasks in a call center environment, balancing service with investigative research
• Receive direction from team leads and escalate complex issues to more experienced roles
• Interact with colleagues and supporting functional areas to ensure a seamless customer experience

Requirements

• 6+ months of customer service support experience, or equivalent through work, training, military experience, or education
• Ability to research and analyze complex account activity
• Experience working in a call center environment

About the Company

Wells Fargo & Company (NYSE: WFC) is a leading financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services across consumer and commercial finance.