Associate Enterprise Customer Success Specialist

Responsibilities

• Monitor data risk and vulnerabilities using telemetry and conduct platform health checks to track improvements.
• Plan and facilitate success sessions and Quarterly Business Reviews (QBRs) to align product adoption with business outcomes.
• Manage churn risk by building proactive protection plans and recommending alternative product configurations.
• Identify and articulate expansion opportunities by reviewing consumption trends and converting signals into qualified opportunities.
• Connect adoption recommendations across the Veeam portfolio, including Veeam Data Cloud and Veeam Backup & Replication.
• Capture and synthesize customer feedback from exit interviews to improve scaled journeys and program playbooks.
• Collaborate with Sales, Marketing, and Customer Success Engineers to execute scaled campaigns that increase utilization and customer health.

Requirements

• 2–5 years of experience in Customer Success operations or Program Management, ideally within data protection or cyber-resilience.
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
• Proficiency with digital Customer Success platforms (e.g., Gainsight) and CRM tools (e.g., Salesforce).
• Working knowledge of Veeam offerings, specifically Veeam Data Cloud and related backup/recovery solutions.
• Strong analytical skills to interpret telemetry, health scores, and consumption data.
• Proven experience facilitating QBRs and building ROI narratives for customers.

Benefits

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care.
• 24 paid volunteer hours annually through Veeam Cares.
• Private medical insurance including hospital, surgical, outpatient, and mental health support.
• Dental, life, and personal accident insurance.
• Annual flexible spending allowance for health and wellbeing expenses.
• Access to on-demand learning libraries like LinkedIn Learning and O’Reilly.

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we enable the acceleration of safe AI at scale for some of the world’s biggest brands.