Associate Director, Residential Living and Learning

Responsibilities

• Provide holistic leadership and supervision for staff responsible for housing operations, administrative services, and customer engagement
• Lead the development and implementation of efficient administrative housing policies, including facility openings/closings, maintenance coordination, and health and safety compliance
• Serve as the primary administrator for housing software to ensure effective management of all system capabilities
• Advance departmental risk management efforts related to data, access control, occupancy management, and emergency housing operations
• Develop and execute a comprehensive housing communications and customer engagement strategy for students and families
• Oversee data-informed housing assignment systems to ensure equitable and efficient processes
• Manage departmental facilities and assets, including physical inventory, residential furniture, and vendor contracts
• Collaborate with university partners such as Facilities Management, Public Safety, Admissions, and Dining Services to synchronize operations
• Serve as a university hearing officer for residential conduct caseloads related to animal and damage incidents

Requirements

• Bachelor’s Degree in higher education administration, management, business, or a related field
• Minimum of 3 years of relevant professional experience
• Experience with student information or housing management systems
• Demonstrated ability to train, supervise, and evaluate professional and student staff
• Commitment to justice, equity, diversity, and inclusion

Preferred Qualifications

• Master’s Degree in higher education administration, management, business, or a related field
• Advanced proficiency in Microsoft Excel
• Experience translating operational data into strategic insights for departmental planning
• Experience in mediation, intervention, problem-solving, and emergency response
• Ability to work occasional evenings and/or weekends

Benefits

• Comprehensive Medical, Dental, and Vision insurance
• Employer-paid life and disability insurance
• Generous leave and holiday benefits
• Employer retirement contributions
• Tuition waivers for employees and eligible dependents
• Access to "Hatter Perks" including various community discounts and privileges