Associate Director, Onboarding Operations

Responsibilities

• Oversee day-to-day onboarding and preboarding operations for employees and contingent workers across multiple regions.
• Manage identity verification, access gating controls, employment eligibility, and compliance training tracking.
• Provide operational leadership, mentorship, and escalation management for onboarding analysts and support resources.
• Develop and maintain onboarding policies, standard operating procedures (SOPs), and governance frameworks.
• Monitor onboarding workflows, case volumes, KPIs, and SLAs to ensure timely and compliant execution.
• Lead continuous improvement initiatives to enhance operational excellence, workforce governance, and audit readiness.
• Partner with cross-functional teams including Talent Acquisition, Compliance, IT, Security, and Legal.
• Support audit remediation and the implementation of scalable onboarding controls.

Requirements

• 7–10+ years of experience in HR Operations, onboarding, pre-boarding, or related operational functions.
• Proven experience managing high-volume onboarding operations for both employees and contingent workers.
• Experience working within a highly regulated or compliance-driven environment.
• Demonstrated experience developing operational processes, SOPs, and governance standards.
• Strong knowledge of employment eligibility requirements and workforce governance practices.
• Excellent leadership, analytical, and problem-solving skills with the ability to manage complex, large-scale coordination efforts.

Preferred Qualifications

• Experience supporting audit remediation, operational risk management, or compliance initiatives.
• Proficiency with HRIS and onboarding technologies, specifically Oracle and Fieldglass.

About the Company

DTCC is at the forefront of innovation in the financial markets. We are a strategic partner to the business, dedicated to managing human capital initiatives and developing a global workforce that contributes to our long-term strategy and business imperatives.