Associate Director - Customer Success Management

Responsibilities

• Serve as a senior client success leader driving strategic account outcomes and strengthening enterprise relationships within the Broker Market Segment.
• Execute and maintain strategic account plans in close partnership with the sales team to retain and grow revenue.
• Identify expansion opportunities by developing a deep understanding of client business priorities and operations.
• Build and sustain strong relationships across all levels of client organizations, including senior executives and end users.
• Lead client projects such as model evaluations, workflow best practices, and API integrations.
• Manage application and model onboarding, adoption, and ongoing client engagement.
• Design and deliver tailored solutions and client training plans in coordination with product and support teams.
• Represent Moody’s at client meetings, industry events, and conferences.

Requirements

• Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, or related fields.
• Proven expertise in strategic account management and project management.
• Strong ability to convey complex concepts to diverse audiences through engaging presentations.
• Highly organized with the ability to work effectively under pressure and coordinate across teams.
• Bachelor’s degree in any discipline with a strong academic track record.
• Fluency in English, both written and spoken.
• Basic understanding of artificial intelligence concepts and an interest in responsible AI practices.

About the Company

Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.