Associate Director, Compliance Issue Management

Responsibilities

• Own the compliance issues and problem-management program end to end, including identification, triage, remediation, and closure
• Drive issues to resolution across Product, Engineering, Risk, Legal, and Security teams through cross-functional influence
• Engage and influence C-suite leaders to ensure timely resolution of issues across the product lifecycle
• Run the cross-functional compliance issues working group to drive decisions on prioritization and escalation
• Set and enforce standards for issue documentation, SLA discipline, and escalation paths
• Drive root-cause analysis and verify that corrective actions hold over time
• Own the full partner bank reporting program, including monthly, quarterly, and annual deliverables
• Serve as the primary point of contact for partner bank inquiries and regulatory exam support
• Design AI-enabled workflows for high-volume reporting and issue-management tasks
• Build signal-driven monitoring to surface overdue issues and SLA breaches in real time

Requirements

• 8+ years of experience in compliance, risk, audit, or regulatory reporting
• Experience in both large regulated institutions and high-growth fintech/technology companies
• Proven track record of owning or maturing an issues-management or regulatory-reporting program
• Strong executive presence with the ability to align C-suite leaders
• Excellent project management skills and ability to drive outcomes through influence
• Experience designing AI-enabled workflows for compliance or risk use cases
• Ability to make and defend judgment calls under ambiguity
• Experience supporting regulatory exams, audits, or bank partner oversight
• SQL experience or ability to query and analyze data independently is a plus

Preferred Qualifications

• Experience building or rebuilding a compliance issues-management program from a weak baseline
• Familiarity with GRC platforms and compliance tooling
• Track record of producing recurring reporting for bank partners or regulators
• Working knowledge of consumer lending or payments regulatory frameworks

Benefits

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off plus 13 company paid holidays
• Parental leave
• Free Flex subscription

About the Company

Flex is a growth-stage FinTech company creating a better rent payment experience. Flex enables users to pay rent throughout the month on a schedule that fits their finances and budget, empowering renters with flexibility over their most significant recurring expense.