Associate Director, Client Partnership

Responsibilities

• Partner with senior clients to develop annual strategies and drive business growth
• Manage client retention, growth, and high-level relationship satisfaction
• Lead new business pitches, proposals, and contract negotiations
• Forecast, monitor, and reconcile client revenue, profitability, and out-of-pocket funds
• Manage scope, SOWs, and commercial agreements in partnership with legal teams
• Drive cross-sell and upsell opportunities to increase organic revenue
• Collaborate with craft teams to deliver high-standard strategic work
• Manage direct reports and support their professional growth

Requirements

• 5+ years of experience in an agency environment servicing clients
• Experience managing large client social AORs and agency teams
• Experience managing complex campaigns, retainers, and budgets
• Proficiency in both brand and conversion/direct-response campaigns
• Strong delegation and project coordination skills
• Advanced problem-solving and client relationship management skills
• Ability to work East Coast business hours

About the Company

DEPT® is a Growth Invention company operating at the intersection of technology and marketing. As a B Corp-certified agency, they help ambitious brands grow through expertise in Brand & Media, Experience, Commerce, CRM, and Technology & Data.