Associate Director, Business Support and Client Care

Responsibilities

• Support the implementation and administration of first line of defense (1st LOD) programs, including operational risk, AML, and compliance.
• Monitor and advise on the management of risk requirements within defined risk appetite.
• Manage complex risk programs, frameworks, and strategic initiatives to ensure regulatory adherence.
• Interpret regulatory requirements to identify, analyze, and address gaps or emerging issues.
• Act as a subject matter expert in the evaluation and implementation of internal control systems.
• Develop, document, and maintain business procedures, ensuring they are updated as regulations change.
• Facilitate training to ensure business unit employees understand compliance and risk management requirements.
• Provide quality control for investigations, self-reports, and examinations conducted by internal or external stakeholders.
• Build effective relationships with internal and external stakeholders to ensure alignment on strategic goals.

Requirements

• 5-7 years of relevant experience in risk management, compliance, or business support.
• Post-secondary degree in a related field of study or an equivalent combination of education and experience.
• In-depth program management skills.
• In-depth analytical and problem-solving skills.
• In-depth verbal and written communication skills.
• In-depth data-driven decision-making capabilities.
• Strong collaboration and influence skills.

About the Company

BMO Private Wealth is part of BMO Financial Group, one of North America’s leading financial institutions. We operate within a well-established wealth management platform, bringing together specialized teams to support consistent, scalable, and well-governed operations. Our purpose is to Boldly Grow the Good in business and life.