Associate Director, Advancement Information Systems

Responsibilities

• Spearhead technology adoption, training, and innovation across the global University Advancement division.
• Act as a Project Manager and Business Analyst to gather requirements and manage the end-to-end lifecycle of technology projects.
• Optimize and integrate platforms, including Salesforce, to ensure long-term operational maturity.
• Design and deliver robust training programs and technical documentation using multimedia platforms.
• Drive change management plans and conduct impact assessments to ensure successful technology transitions.
• Research and pilot emerging technologies, including the operationalization of generative AI and productivity tools.
• Lead, coach, and evaluate the performance of direct reports.

Requirements

• Bachelor's degree required.
• Proven experience with Salesforce or a similar CRM, including requirement gathering and process improvement.
• Demonstrated experience in project management, planning, and tracking technology or operational projects.
• Experience leading or coordinating teams focused on technology training, user support, or documentation.
• Strong analytical, problem-solving, and communication skills.
• Successful completion of a pre-employment background check.

Preferred Qualifications

• Exposure to generative AI tools, prompt engineering, or AI productivity solutions.
• Experience with internal marketing and stakeholder engagement to promote technical services.

Benefits

• Comprehensive medical, prescription, dental, and vision insurance.
• Generous retirement savings program with employer contributions.
• Tuition benefits and ample paid time off.
• Access to a fitness center and a Family Concierge Team for childcare support.
• Free Pittsburgh Regional Transit bus pass.

About the Company

Carnegie Mellon University is a world-renowned institution and a global leader in innovation. Our University Advancement division is entering a transformative era of philanthropy, seeking talented professionals to help shape the future of our mission through cutting-edge technology and dedicated service.