Associate Customer Support Analyst

Responsibilities

• Provide timely and accurate email support to Buyers, Sellers, and administrators within the Teachers Pay Teachers marketplace
• Develop and maintain deep product expertise to troubleshoot issues and provide expert solutions or workarounds
• Identify customer needs and suggest best practices to improve user experience
• Create and maintain product documentation for both internal teams and customers
• Gather and surface customer feedback, trends, and feature requests to product and engineering teams
• Perform background research to deliver high-quality customer experiences with minimal customer effort

Requirements

• BA/BS degree
• 1+ year of experience in a customer-facing role
• Strong written and oral communication skills
• Exceptional critical thinking, research, and problem-solving skills
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Detail-oriented and organized approach to work
• Must be able to work onsite in the Raleigh-Durham, NC area
• Ability to work a 40-hour weekly schedule that includes one weekend day

Preferred Qualifications

• Interest in K-12 educational technology

About the Company

IXL Learning is the country's largest EdTech company, reaching millions of learners through a diverse range of products including IXL, Rosetta Stone, Wyzant, and Teachers Pay Teachers. Our mission is to create innovative products that make a real, positive difference for learners and educators globally.