Posted a day ago
Associate - Customer Service
Sutherland
Requirements
High School diploma, Microsoft Office experience, Technical support experience, Communication skills, CRM experience preferred, Specific home office hardware requirements
Skills
CRMMicrosoft OfficeTechnical Support
About the role
Responsibilities
- Support general billing inquiries and verify customer account information
- Identify potential customer needs and recommend appropriate solutions
- Place follow-up calls to ensure customer needs are met efficiently
- Access customer databases and technical applications to determine root causes
- Interact with client departments regarding escalations
- Schedule technician visits when required
Requirements
- High School diploma or equivalent
- Basic PC keyboarding and Microsoft Office skills (Outlook, Word, Excel)
- Experience in direct client contact or technical support
- Strong verbal and written communication skills
- Ability to multi-task using several applications
- Experience with CRM applications preferred
- Home office setup: 2.0 Ghz Dual Core processor, 2GB RAM, 10GB hard drive space, and high-speed internet (1 Mbps upload/15 Mbps download)
- Noise cancelling microphone and dual ear headset
About the Company
Sutherland is a group of driven and hard-working individuals seeking enthusiastic and people-oriented professionals to join our dynamic team.
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Sutherland · Bogota
