Associate Customer Service Representative

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other communication channels
• Troubleshoot technical issues, identify root causes, and provide timely resolutions
• Deliver accurate and clear information using established processes and tools
• Maintain detailed records of customer interactions and support activities
• Collaborate with team members to share knowledge and improve service delivery
• Meet individual and team performance objectives

Requirements

• Bachelor's Degree
• 1-2 years of experience in a software help desk, customer service, or contact center environment
• Proficiency in both English and Mandarin to support Mandarin-speaking customers
• Strong problem-solving and communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Preferred Qualifications

• Experience supporting software products or technical solutions
• Additional language skills beyond English and Mandarin

About the Company

UL Solutions is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for customers in more than 110 countries. We deliver testing, inspection, and certification services, alongside software products and advisory offerings, to support product innovation and business growth.