Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)

Responsibilities

• Support customers with empathy regarding credit card products and services through phone, text, chat, and video chat
• Resolve customer inquiries and problems in a fast-paced, high-volume environment
• Navigate multiple computer systems and applications to provide a best-in-class customer experience
• Adhere to all work guidelines, company policies, and financial regulations
• Escalate complex questions and issues to senior employees as needed

Requirements

• 6+ months of experience in Customer Service, Financial Services, or Contact Center support
• Bilingual proficiency in Spanish and English (speaking, listening, and reading)
• Ability to attend the full duration of an 8-week classroom training program
• Ability to work on-site in Roanoke, VA
• Ability to work a flexible schedule, including weekends and holidays

Preferred Qualifications

• Experience in a metric-driven call center environment
• Strong interpersonal communication skills and high level of professionalism
• Ability to efficiently elicit information and resolve complex customer issues
• Experience with internet, mobile, and social media technology

About the Company

Wells Fargo is a leading financial services company with approximately $2.1 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services to help millions of customers achieve their financial goals every day.