Posted a day ago
Associate Customer Service Consultant - Chat
Sutherland
Requirements
High school diploma or GED, Excellent verbal and written communication skills, Multitasking across several applications, CRM experience preferred, Basic PC keyboarding skills, Basic Microsoft Office experience, Proven customer service skills
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Handle multiple simultaneous live chat sessions to provide exceptional customer service
- Answer inbound calls and serve as the primary point of contact for customers
- Provide basic troubleshooting on a variety of products and services
Requirements
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading ability
- Strong multitasking skills across several applications
- CRM application experience preferred
- Basic PC keyboarding skills
- Basic Microsoft Office experience (Outlook, Word, Excel)
- Proven customer service skills
About the Company
Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to deliver exceptional experiences for customers and employees.
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Sutherland · Mumbai
