Associate Customer Care Representative - Technical Support

Responsibilities

• Provide technical assistance to customers regarding Align products via phone, email, chat, and SMS
• Handle both pre-sales and post-sales technical support tasks
• Validate customer accounts and document all interactions within the CRM database
• Follow up on customer cases to ensure proper resolution
• Report on customer complaints and product safety issues
• Maintain professional interactions within defined response timeframes and achieve KPI requirements
• Adhere to company quality policies, guidelines, and QMS course deadlines

Requirements

• High School Degree (Technical Degree is a plus)
• 0-2 years of related experience
• Proficiency in English
• Proficiency in at least one of the following languages: Spanish, German, or Portuguese
• Basic troubleshooting skills for hardware and software issues
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Proficiency with CRM systems (e.g., Salesforce.com)
• Strong service-oriented mentality and problem-solving ability

Preferred Qualifications

• Technical background or experience in a technical support role
• Experience with remote diagnostics and guiding customers through technical resolutions
• Ability to communicate complex technical information clearly to non-technical users

Benefits

• Monthly salary range of 7,200 - 8,700 PLN gross (includes language allowance)
• Monthly performance bonus of up to 10% of the monthly base salary
• Private medical care through Luxmed
• Multisport card
• Private life insurance and social fund
• Meal subsidies and discounts on company products
• Learning opportunities and professional development support

About the Company

Align Technology is a global leader in medical device innovation, dedicated to transforming smiles and changing lives. We foster an inclusive, global workplace that celebrates diversity and empowers employees through our core values of agility, customer focus, and accountability.