Associate Case Processing Manager

Responsibilities

• Lead the team responsible for ICSR management for selected projects
• Ensure adequate task distribution and oversee workflow processes
• Line manage assigned ICSR staff
• Create and maintain project-specific KPIs to increase team efficiency
• Propose process changes to the ICSR Operational Lead
• Manage ICSR deviations with support from the Operational Lead
• Review trackers and timesheet data for accuracy
• Participate in ICSR processing and 2nd QC of cases
• Act as the assigned team Subject Matter Expert (SME)

Requirements

• Life science degree, pharmacy, nursing, or related healthcare qualification
• Extensive experience in pharmacovigilance
• Demonstrated work experience in a line management role
• Excellent written and verbal communication skills
• Strong organization, multitasking, and attention to detail
• Proven delegation, planning, and time management skills

About the Company

PrimeVigilance (part of Ergomed Group) is a specialized mid-size pharmacovigilance service provider established in 2008. We provide support to pharmaceutical and biotechnology partners across all therapy areas, including medical devices.