Associate Business Analyst

Responsibilities

• Elicit, analyse, and document business, functional, and non-functional requirements using industry-standard techniques.
• Translate complex business needs into clear, actionable specifications, user stories, and acceptance criteria.
• Plan and facilitate workshops, interviews, and stakeholder meetings to gather requirements and validate solutions.
• Analyse current-state and future-state business processes, identifying gaps and recommending process improvements.
• Collaborate with technical and delivery teams to support solution design, system implementation, and change initiatives.
• Support system testing, user acceptance testing (UAT), and validation activities to ensure solutions meet business needs.
• Maintain end-to-end requirement traceability and ensure accurate, up-to-date project documentation.
• Assist with project planning, status reporting, risk identification, and delivery tracking.

Requirements

• 1–2 years of experience as a Business Analyst or in a similar analytical role.
• Strong industry understanding for implementing CRM, ERP, or HRMS systems.
• Solid knowledge of the Software Development Life Cycle (SDLC) and project delivery frameworks such as Agile, Waterfall, or Hybrid.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong written and verbal communication skills with the ability to engage stakeholders at all organisational levels.
• Ability to work collaboratively in cross-functional teams and manage multiple priorities effectively.

About the Company

Zoho MEA is part of the global Zoho Corporation, providing a comprehensive suite of business software designed to help organizations manage their operations, customer relationships, and human resources through innovative technology solutions.