Associate Banker

Responsibilities

• Deliver exceptional service to customers and prospects by identifying financial needs and providing guidance on banking solutions.
• Act as a lobby leader to welcome customers and offer advice on digital and self-serve banking options.
• Conduct needs-based conversations to recommend personal banking products, credit cards, and investment advice.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships.
• Support branch operational activities including inventory management, customer applications, and opening/closing procedures.
• Ensure compliance with all risk, legal, and regulatory policies to safeguard customer assets and privacy.

Requirements

• 1-2 years of relevant experience in a customer service or sales role.
• Experience in consultative customer service with a drive to deliver a personal experience.
• Proficiency with digital tools, including smartphones, tablets, and online banking applications.
• Strong interpersonal and communication skills to build rapport with diverse customers.
• Ability to work a flexible part-time schedule, including Monday-Friday and Saturday mornings.
• Bilingualism in Chinese or Spanish is preferred.

About the Company

BMO is a leading North American bank driven by a shared purpose: to Boldly Grow the Good in business and life. Serving more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.