Associate Academic Advisor

Responsibilities

• Provide transactional academic advising to undergraduate students regarding admission policies, academic planning, program selection, and graduation requirements.
• Deliver advising services through multiple channels, including in-person, email, phone, and virtual environments.
• Assess student academic records to provide guidance on degree completion, major admissions, and course selection.
• Investigate and resolve discrepancies in student records and address inquiries from other campus units such as Admissions and Enrolment Services.
• Identify students requiring developmental support and refer them to appropriate university resources, including health, wellness, and career services.
• Adjudicate graduation requirements and evaluate complex academic records to make formal recommendations.
• Assist in recruitment and retention activities, including participating in information sessions and outreach events for prospective students.
• Supervise student peer advisors and work-study students as needed.

Requirements

• Undergraduate degree in a relevant discipline.
• 1-2 years of related experience in academic advising, student services, or a similar field.
• Strong interpersonal skills with the ability to work effectively in a diverse, multicultural environment.
• Excellent written and oral communication skills.
• Proven time management and organizational abilities.
• Strong analytical and problem-solving skills.
• Commitment to equity, diversity, and inclusion.

Preferred Qualifications

• Experience in a post-secondary advising or student services role.
• Previous experience working at the University of British Columbia.
• Fluency in Mandarin or other languages.
• Proficiency in Microsoft Excel and experience with Student Information Systems (SIS).
• Experience working with international student populations.

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. UBC is a leading employer in British Columbia and Canada, committed to fostering an inclusive community that supports inspired students, faculty, and staff in their journey of discovery.