Assistente de Atendimento

Responsibilities

• Perform outbound calls to potential drivers to guide them through the onboarding process
• Encourage drivers to complete all necessary steps for platform activation as quickly as possible
• Identify barriers in the process and act consultatively to overcome objections
• Answer questions and provide clear information regarding requirements, benefits, and policies
• Follow up with drivers who have incomplete registrations or pending documentation
• Monitor daily, weekly, and monthly performance indicators (KPIs)
• Record all interactions and driver updates in CRM systems
• Support campaigns and initiatives to increase activations

Requirements

• Minimum of 1 year of experience in customer service, retention, client relations, telesales, or outbound calling campaigns
• Excellent verbal communication and ability to connect with different customer profiles
• Basic knowledge of Excel, Google Sheets, and CRM
• Ability to meet and exceed targets in a dynamic environment
• Results-oriented profile with skills to influence and engage drivers
• Strong sense of urgency and focus on resolving pending issues
• Strong active listening and objection handling skills
• Organizational skills to manage multiple leads simultaneously

About the Company

Lalamove believes in the power of connecting people. Thousands of drivers use our platform every day, and your role will be fundamental to transforming applications into successful activations!