Assistant Vice President (IT Operations)

Responsibilities

• Develop and execute infrastructure strategies aligned with business goals
• Lead modernization initiatives including cloud migration, automation, and digital transformation
• Oversee day-to-day operations of IT infrastructure including incident, problem, and change management
• Ensure uptime, performance, and reliability of systems and services
• Oversee disaster recovery planning, testing, and business continuity initiatives
• Manage and mentor a team of infrastructure engineers and support staff
• Ensure infrastructure complies with security policies, regulatory requirements, and industry standards
• Manage relationships with infrastructure vendors and service providers
• Develop and manage budgets, forecasts, and cost optimization initiatives
• Implement monitoring tools and dashboards for proactive issue detection

Requirements

• 18 to 25 years of total professional experience
• 10+ years as an IT Operations Leader in a Software or BPO company
• B.E/BTech degree
• Strong expertise in IT infrastructure management (cloud and on-premise)
• Expertise in designing scalable, secure, and resilient IT infrastructure
• Hands-on experience with AWS, Azure, or Google Cloud
• Proficiency in LAN/WAN, VPN, firewalls, and load balancers
• Experience with virtualization (VMware, Hyper-V) and storage solutions (SAN/NAS)
• Proficiency in monitoring tools like SolarWinds or Nagios
• Experience with automation tools such as Ansible, Terraform, PowerShell, or Python
• Strong understanding of ITIL processes and ITSM platforms
• Knowledge of regulatory frameworks such as ISO 27001 and GDPR

About the Company

Impact Infotech is seeking an experienced leader to manage global IT operations, overseeing data centers, networks, servers, storage, cloud platforms, and end-user computing.