Assistant Vice President - Health & Benefits Operations

Responsibilities

• Act as the second-in-command for Central Operations, driving day-to-day execution of data management, policy endorsements, and revenue booking.
• Lead and coach a team of Subject Matter Experts (SMEs) to manage workloads, meet client timelines, and build leadership capability.
• Oversee end-to-end execution of policy endorsements and data changes, ensuring all insurer and TPA data is reconciled and validated.
• Drive automation and productivity improvements by identifying opportunities to use advanced Excel, macros, and process redesign.
• Manage operational KPIs including turnaround time (TAT), accuracy, backlog, and productivity using a metrics-first approach.
• Serve as the primary escalation point for complex operational issues and act as a stabilizing force during high-volume periods or client escalations.

Requirements

• Graduate degree.
• 10–12 years of experience in insurance operations or policy servicing.
• Proven experience leading operational teams in high-volume, SLA-driven environments.
• Six Sigma certification (Green Belt or higher preferred).
• Advanced Excel skills, including complex formulas and macro-based automation.
• Strong understanding of insurance operations within the Employee Benefits segment.

Preferred Qualifications

• Exposure to RPA (Robotic Process Automation) tools.
• Proven track record of driving large-scale automation and process improvement initiatives.

About the Company

Willis Towers Watson (WTW) is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With 45,000 employees serving more than 140 countries, we design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital.