Assistant Team Manager

Responsibilities

• Support the operational and administrative needs of Team and Studio Managers
• Manage Moonstar updates, facility tours, and Jira tickets for lost/damaged cards
• Administer DEF scoring points and update performance checkers and probation files
• Execute daily and weekly mail merges for performance updates and KPI bonuses
• Process dealer requests for shift and rotation changes and document them in the database
• Address dealer complaints and prepare performance improvement plan documentation
• Communicate with Game Presenters during their first 90 days
• Address mistakes reported by OCR regarding hidden or cancelled games
• Participate in disciplinary meetings regarding lateness or absences and maintain meeting notes
• Manage the written warnings and leave notes databases

Requirements

• At least 9 months of experience as a Game Presenter
• Clean disciplinary record and no unjustified absences in the last 6 months
• Consistent performance with an evaluation score of 98% or higher
• Proficiency in Microsoft Office and general PC usage
• Mandatory English language proficiency
• Strong organizational, prioritization, and attention to detail skills
• Ability to meet strict deadlines and communicate effectively

Benefits

• Advantageous starting salary and flexible working hours
• Detailed company training and tremendous growth opportunities
• Additional health insurance (outpatient, hospital, dental, and dioptric coverage)
• Public transportation cards and MultiSport card
• Monthly food vouchers (160 BGN)
• Access to the ARRISE Learning Hub for personalized career development

About the Company

ARRISE is a global community of over 7,000 professionals operating across Gibraltar, Canada, India, Malta, Romania, Bulgaria, and beyond. We partner with industry leaders like Pragmatic Play to deliver world-class gaming experiences, focusing on investing in our people and fostering growth at every level.