Assistant Store Manager

Responsibilities

• Lead the team in delivering magical guest experiences and maintaining high visual merchandising standards.
• Manage and prioritize visual merchandising activities, including window displays, product placement, and replenishment.
• Coach and mentor Cast Members to ensure exceptional guest service and adherence to Disney brand standards.
• Analyze sales results and KPIs (such as conversion, UPT, and AGS) to implement effective action plans.
• Support the Store Manager in recruitment, team development, performance management, and scheduling.
• Ensure store compliance with Disney policies, health and safety procedures, and loss prevention protocols.
• Assume key holder responsibilities and manage administrative tasks with high accuracy.

Requirements

• Passion for the Disney brand and ability to share Disney stories and facts.
• Proven experience in team management and driving results.
• Strong customer service expertise with the ability to engage guests of all ages.
• Excellent organizational, prioritization, and communication skills.
• Strong business acumen and numerical ability to understand retail commercial results.
• Ability to maintain a highly professional appearance and adhere to grooming guidelines.

Preferred Qualifications

• Previous experience in retail management.
• Experience in managing recruitment, discipline, and performance of a team.

About the Company

The Walt Disney Company is a leading diversified international family entertainment and media enterprise. Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, and unique products around the world.