Assistant Store Manager - Service

Responsibilities

• Lead the store team to create an exceptional customer experience and exceed sales goals
• Supervise the sales floor to ensure adequate staffing and prioritize customer service
• Coach and mentor staff on sales techniques, product knowledge, and service principles
• Resolve client service issues, including delivery and pick-up concerns, using reporting systems
• Foster a positive work environment aligned with a People-First philosophy

Requirements

• 2-3 years of retail sales or management experience in a customer service environment
• Excellent communication, organization, and leadership skills
• Strong critical thinking and time management abilities to handle competing priorities
• Ability to remain mobile on the sales floor and lift up to 75 lbs using proper safety techniques
• Open availability to meet business needs (full-time roles require open availability)

Benefits

• Generous employee discount on all Williams-Sonoma, Inc. brands
• 401(k) plan and various investment opportunities
• Wellness programs supporting physical, financial, and emotional health
• Health, dental, and vision insurance (full-time)
• Paid vacations and holidays (full-time)

About the Company

Williams-Sonoma, Inc. is dedicated to enhancing the quality of our customers' lives at home. We operate with a People-First culture, prioritizing integrity, quality, and corporate responsibility in everything we do.