Assistant Store Manager

Responsibilities

• Support the Store Manager in overseeing daily operations, leading associates, and ensuring exceptional customer experiences and brand standards.
• Supervise and support the direction of associates' daily goals to maximize sales, KPIs, and customer loyalty.
• Engage, train, and develop team members through coaching, counseling, and active recruitment.
• Manage store operations including inventory, shipment processing, payroll hours, and scheduling.
• Execute digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Ensure a safe environment for associates and customers by enforcing all company policies and loss prevention procedures.
• Act as the primary point of contact to resolve customer issues and concerns when the Store Manager is not present.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• 3+ years of retail sales or customer service experience preferred.
• 1+ year of management experience preferred.
• Ability to lead a team of associates to meet business objectives.
• Flexible scheduling availability to meet the needs of the business.
• Strong communication skills to effectively interact with team members and management.

Preferred Qualifications

• Cosmetology license is desirable but not required.

About the Company

Sally Beauty is on a mission to empower our customers to express themselves through hair. As one of the largest hair and beauty suppliers in the world, we provide a wide range of professional and consumer products to help our customers achieve their beauty goals.