Assistant Store Manager - Sales & Service

Responsibilities

• Lead the store team to create an exceptional customer experience and exceed sales goals
• Supervise the sales floor to ensure adequate staffing and prioritize customer service
• Coach staff on sales generation, product knowledge, and service principles
• Resolve client service issues, including delivery and pick-up concerns, using reporting systems
• Foster a positive work environment in accordance with a People-First philosophy

Requirements

• 2-3 years of previous retail sales or management experience in a customer service field
• Excellent communication, organization, and leadership skills
• Strong critical thinking and time management abilities to handle competing priorities
• Ability to remain mobile on the sales floor for extended periods
• Ability to lift and mobilize items up to 75 lbs using appropriate safety techniques
• Open availability to meet the needs of the business

Benefits

• Competitive hourly pay ($23.00-$25.00 per hour)
• Generous discount on all Williams-Sonoma, Inc. brands
• 401(k) plan and various investment opportunities
• Wellness program supporting physical, financial, and emotional health
• Health, dental, and vision insurance (full-time)
• Paid vacations and holidays (full-time)
• Opportunities for professional development and career pathing

About the Company

West Elm is part of the Williams-Sonoma, Inc. family of brands, a premier specialty retailer of high-quality products for the kitchen and home. We are dedicated to enhancing the quality of our customers' lives through beautifully designed, stylish, and functional products. Our culture is guided by a People-First philosophy, integrity, and a passion for outstanding customer service.