Assistant Store Manager

Responsibilities

• Support the Store Manager in driving sales revenue and implementing action plans to boost performance.
• Deliver an exceptional, premium customer experience and manage CRM implementation.
• Assist in store operational management, including stock oversight and optimizing service processes for repairs and returns.
• Foster a collaborative and positive working environment that reflects the brand DNA.
• Manage team scheduling, recruitment, onboarding, and daily motivational briefings.
• Identify training needs and collaborate with the Retail Excellence and Training Manager.

Requirements

• Minimum of 3 years of experience working with a luxury brand.
• At least 1 year of experience in a managerial position within a luxury retail environment.
• Proven leadership and team management skills with the ability to inspire others.
• Strong background in business development and performance management.
• Fluency in English; proficiency in Microsoft Office.

Preferred Qualifications

• Knowledge of additional languages is a significant plus.

About the Company

Founded in 2016, Polène is a French leather goods brand known for exceptional artisanal craftsmanship and timeless, organic designs. With a focus on high-end, international clientele, Polène combines artistic positioning with expert production from 800 artisans in Spain to create premium handbag and jewelry collections.