Assistant Store Manager

Responsibilities

• Support the Store Manager in driving commercial activity, performance, and customer experience excellence.
• Analyze daily performance indicators to boost sales and implement action plans to optimize results.
• Train, coach, and motivate the management and sales teams to ensure high service standards.
• Oversee visual merchandising guidelines to maintain a flawless store environment and brand image.
• Manage operational tasks including staff scheduling, stock control, rolling inventories, and shrinkage prevention.
• Drive customer loyalty through CRM initiatives and local partnerships.
• Ensure compliance with internal procedures regarding checkout, security, and HR.

Requirements

• Proven experience in sales performance analysis and retail management.
• Strong background in team coaching, training, and staff development.
• Expertise in stock control and inventory management.
• Experience with visual merchandising oversight in a premium retail environment.
• Proficiency in CRM and loyalty-building strategies.
• Ability to solve complex problems with pragmatism and diplomacy.

About the Company

Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections globally.