Assistant Store Manager

Responsibilities

• Partner with the Store Manager to drive sales performance, operational excellence, and team development
• Lead by example on the sales floor to deliver exceptional customer experiences and uphold brand standards
• Support sales goals through forecasting, planning, and monitoring KPIs
• Recruit, onboard, and coach team members to build a strong talent pipeline
• Oversee operational compliance, including scheduling, payroll, loss prevention, and visual merchandising
• Execute omni-channel and digital engagement strategies, including clienteling and virtual shopping support

Requirements

• 1+ years of leadership experience in retail or service industries
• Strong customer focus and ability to thrive in a fast-paced environment
• Proven ability to inspire and motivate teams to exceed performance standards
• Proficiency in Microsoft Office and retail systems
• Strong English language proficiency
• Ability to work a flexible schedule, including nights, weekends, and holidays

Preferred Qualifications

• Background in luxury or fashion retail

Benefits

• Inclusive, innovative, and fun working environment
• Internal mobility and career progression opportunities
• Learning and development via the Ambassador Programme
• Attractive employee discount and compelling incentive programme
• Paid volunteering day per year
• Regular social events and diversity initiatives

About the Company

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are a global house of brands committed to stretching what’s possible through creativity, inclusivity, and craftsmanship.