Assistant Store Director

Responsibilities

• Support the Store Director in leading the Milan Sant'Andrea store to deliver exceptional sales, service, and operational excellence.
• Act as a day-to-day leader on the shop floor, setting pace and standards for client experience and sales performance.
• Provide real-time coaching and feedback to team members to build capability and drive continuous improvement.
• Champion the Burberry Experience by ensuring every client receives a personalized and memorable journey.
• Build strong relationships with clients and support team members in developing their own client books and loyalty.
• Drive sales, profitability, and KPIs to exceed commercial targets.
• Oversee daily operational routines including inventory management, loss prevention, and stock integrity.
• Deputise for the Store Director as required to ensure continuity of leadership.

Requirements

• Significant experience in a retail management or supervisory role, ideally within luxury fashion or premium retail.
• Proven ability to coach and develop high-performing teams in a fast-paced environment.
• Strong understanding of luxury client expectations and the art of clienteling.
• Commercially aware with the ability to analyze performance and identify growth opportunities.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to act strategically and operationally while role-modelling brand values.

About the Company

Burberry is a purposeful, values-driven brand committed to unlocking the power of imagination to push boundaries and open new possibilities. Founded in 1856, we aim to create the next generation of sustainable luxury for our customers and communities.