Assistant Spa Manager

Responsibilities

• Drive membership and package sales by implementing high-conversion sales strategies
• Lead, coach, and motivate the front desk team to exceed individual and team sales targets
• Oversee daily front desk operations, staffing levels, and scheduling
• Monitor key sales metrics and analyze trends to maximize revenue
• Manage the booking system to ensure efficient appointment scheduling
• Resolve guest complaints and escalations swiftly and professionally
• Collaborate with the Spa Director on special events and marketing campaigns

Requirements

• Proven success in a sales-driven leadership role, preferably in luxury spa, hospitality, or wellness
• Strong background in membership and package sales
• Experience with POS and booking systems
• Proficiency in tracking and analyzing sales data
• Exceptional ability to close sales and upsell services
• Strong communication, problem-solving, and de-escalation skills
• Polished, professional demeanor suitable for luxury service standards

About the Company

Spencer's is a luxury boutique spa group redefining the modern wellness experience with locations in New York City and Los Angeles. We blend timeless design with advanced wellness treatments to offer elevated, luxurious spa experiences.