Assistant Showroom Manager

About the Company

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, we celebrate all stories of love.

Responsibilities

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty
• Provide ongoing coaching and redirection to team members to maintain expectations
• Personally achieve individual sales and client activity goals
• Take lead on customer escalations and resolve difficult situations
• Manage daily, weekly, and monthly KPIs and team progress to plan
• Maintain store standards and protect the brand
• Stay aware of current jewelry trends and competition

Requirements

• 3+ years of customer service or sales background
• Prior management experience in retail
• Proven track record of increasing personal sales volume
• Proficient in Microsoft Office
• Strong collaborative and interpersonal skills
• Effective communication skills both written and verbal
• Ability to make decisions quickly and accurately

Preferred Qualifications

• Jewelry industry experience