Assistant Service Client

About the Company

Pro à Pro, a subsidiary of the METRO Group, is a major player in the RHD (Out-of-Home Catering) sector. We supply catering professionals with a wide range of products including groceries, beverages, fresh products, and hygiene supplies through personalized service.

Responsibilities

• Welcome and respond to telephone calls from clients and internal services
• Process client emails regarding information requests and complaints
• Record and track client complaints
• Verify necessary information such as invoices, products, and batches to process files
• Participate in dispute analysis and propose solutions with relevant teams
• Inform clients about the status of their requests
• Perform simple credit notes related to complaints
• Follow up on files to ensure rapid resolution
• Escalate significant issues to the quality department
• Respect internal customer service procedures
• Contribute to continuous improvement by reporting recurring problems

Requirements

• Preparing a Bac +2/3 degree in commerce, sales, or customer relations
• Demonstrable commitment and curiosity
• Strong sense of initiative
• Good interpersonal skills
• Ability to work in a team
• Proficiency in office automation tools

Benefits

• Concrete mission aligned with academic studies
• Immersion in company culture and participation in corporate projects
• Access to a community of apprentices for monthly exchanges and networking
• Meal vouchers (60% employer contribution)
• Mutual insurance
• Preferential rates on Pro à Pro merchandise