Assistant Relation Clientèle

Responsibilities

• Welcome and accompany guests throughout their stay
• Respond to requests and ensure follow-up on specific needs
• Participate in processing customer feedback and complaints
• Collaborate with various departments to guarantee customer satisfaction
• Contribute to the personalization of stays
• Ensure compliance with quality standards and internal procedures

Requirements

• First experience in reception, customer relations, or concierge
• Proficiency in French and English
• Strong sense of service and attention to detail
• Ability to work in a high-end environment with discretion and reactivity
• Knowledge of OPERA Cloud software is a significant asset

Benefits

• 13th month salary (subject to current rules)
• Profit-sharing and incentive schemes
• Employee rates for travel and weekends
• Opportunities for mobility in France and internationally
• Personalized training via Campus Barrière
• Company restaurant and attractive health insurance
• Dynamic CSE with various advantages

About the Company

Located in the heart of Cannes, Hôtel Barrière Le Gray d'Albion is a 4-star luxury establishment offering 200 rooms and suites, a private restaurant, and a cozy bar. Part of the Barrière Group, a leader in luxury hospitality, casinos, and entertainment, the company is a family-owned business dedicated to excellence and French art de vivre.