Assistant Projet Client

Responsibilities

• Participate in improving customer journeys in collaboration with transverse métiers
• Coordinate with service providers to ensure project follow-up and schedule compliance
• Administer an internal platform for creating customer support materials (guides, news)
• Manage customer satisfaction surveys and contests
• Handle customer file extractions in coordination with the IT department
• Analyze and communicate survey results
• Monitor e-reputation and respond to level 1 reviews on social media and feedback platforms
• Produce and share monthly reports on customer feedback
• Animate professional social network pages (Yammer) and customer journey events

Requirements

• University, communication, or business school student
• Proficiency in Microsoft Office (Excel and PowerPoint)
• Strong analytical skills (graphs and statistics)
• Interest in digital culture and AI tools
• Rigor, precision, and logical thinking
• Ability to manage multiple files and adapt to different stakeholders
• Proactive and creative mindset

Preferred Qualifications

• Knowledge of Power BI

About the Company

Cogedim, part of the Altarea Group, is a leading real estate developer and property owner. The group is dedicated to urban development and social, ecological, and technological transitions, consistently ranking as a leader in customer relations within the real estate sector.