Assistant Program Manager

Responsibilities

• Provide frontline support to program staff during emergencies and respond to client or staff complaints
• Assume temporary program manager responsibilities to fill vacancies as needed
• Support program operations through the creation of resources, workshops, and strategy development
• Monitor program-related financial matters to ensure operations remain within budget
• Assist the Director of Programs in developing, implementing, and monitoring policies and procedures
• Supervise and support staff through recruitment, onboarding, coaching, and performance management
• Manage staffing schedules and assist with bi-weekly payroll approvals
• Oversee facility upkeep by conducting regular walkthroughs and coordinating necessary repairs
• Maintain accurate program administration, including client records, progress reports, and files

Requirements

• Diploma in Social Sciences, Human Services, Business Administration, or a related field
• Minimum of three (3) years of experience in Social or Human Services
• Minimum of one (1) year of experience in a supervisory position
• Current certification in Standard First Aid with CPR
• Valid Driver’s License and a clean Driver’s Abstract
• Ability to pass a Criminal Police Investigation Check
• Certification in Non-Violent Crisis Intervention
• Proficiency in MS Office (Excel, PowerPoint, etc.)
• Experience working with marginalized clientele, including those facing addiction and mental health challenges

Preferred Qualifications

• Certification in Mental Health/Addictions

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are a purpose-driven team dedicated to our mission of hope, service, dignity, and stewardship.