Assistant Practice Manager

Responsibilities

• Support the Business Manager in day-to-day practice operations
• Manage the team through rotas, absence management, one-to-ones, and appraisals
• Ensure clinical and operational compliance through regular audits and checks
• Oversee team registrations and training requirements
• Handle operational tasks including Google reviews, complaints escalation, and marketing incentives
• Assist with recruitment and staff development opportunities

Requirements

• Background in healthcare, retail, hospitality, or a similar service-focused industry
• Proven experience in team leadership
• A strong passion for delivering excellent patient and customer service
• Ability to lead and support colleagues to perform at their best
• A focus on operational excellence and process-driven environments

Benefits

• Competitive pay starting from £15 per hour
• Part-time schedule: 32 hours over 4 days (Monday - Friday)
• GDC, Indemnity, and CPD costs fully covered
• Bonus scheme based on practice performance
• Wellbeing support including a 24/7 Employee Assistance Programme and GP service
• Extra leave options, including your birthday off
• Enhanced maternity/paternity leave, life assurance, and pension scheme
• Free on-site parking

About the Company

PortmanDentex is a leading dental group supporting over 370 practices across the UK and Ireland. We are united by a passion for great dentistry, putting patients first, and helping our team members grow both professionally and personally.