Assistant Order Experience Team Lead

Responsibilities

• Lead a dynamic mix of full-time employees and temporary talent during the afternoon/evening shift
• Manage fluctuating order volumes and labor allocation across a mixed workforce
• Analyze fulfillment data to identify trends and areas for improvement
• Train and level up new hires in real time
• Implement tech-driven solutions to eliminate repeat errors and improve processes
• Ensure flawless picking, packing, and shipping of highly customizable products

Requirements

• Ability to work the afternoon/evening shift (3:00 p.m. - 11:30 p.m.)
• Strong organizational skills and foresight
• Ability to manage details while maintaining a big-picture perspective
• Experience in fulfillment, warehouse operations, or team leadership preferred
• Proficiency in using technology to drive operational efficiency

About the Company

dbrand is a fast-growing eCommerce company that manufactures highly customizable products for electronic devices, focusing on delivering a distinctive customer experience through immaculate organization and tech-driven processes.