Assistant Operations Manager

Responsibilities

• Oversee daily operations, including establishing monthly goals, team staffing, and training
• Supervise Team Leads, the verification desk, and the Funding Supervisor to ensure effective pipeline management
• Monitor the loan pipeline to ensure internal compliance policies and customer service standards are met
• Negotiate and resolve broker issues regarding pricing, program changes, and loan re-works
• Maintain and update departmental policies and procedures
• Communicate with Sales Managers to identify service level risks and recommend process improvements

Requirements

• Bachelor’s Degree required
• Proven experience in the mortgage industry
• Strong problem-solving, analysis, and decision-making skills
• Ability to work effectively under pressure in a fast-paced environment

Preferred Qualifications

• Minimum of five years of supervisor or management experience

About the Company

HomeXpress is a leading Non-QM mortgage lender known for closing loans with speed, ease, and convenience. Licensed in 46 states, we provide brokers with a full suite of mortgage products, including VA, FHA, and FHLMC. We pride ourselves on a service-first mentality and are currently expanding our business into the Non-Delegated Correspondent Channel.