Assistant Operation Manager

Responsibilities

• Supervise daily activities at outlets, ticketing counters, and gift shops to ensure smooth workflows and efficient staffing.
• Ensure all front-line teams provide exceptional customer service and handle guest feedback professionally.
• Train, supervise, and evaluate team members to uphold service standards and encourage teamwork.
• Monitor sales performance and oversee inventory levels for merchandise, ticketing, and consumables.
• Conduct regular inspections to maintain cleanliness, visual merchandising, and facility organization.
• Ensure compliance with health, safety, and hygiene standards across all operational areas.
• Assist in budget control, cost optimization, and the preparation of daily/weekly operational reports.
• Coordinate with Marketing, Education, and Guest Relations departments to support special events and promotions.

Requirements

• 1-3 years of work experience in operations, retail, or hospitality management.
• Proven experience in staff supervision and team development.
• Strong skills in sales and inventory management.
• Commitment to guest service excellence and professional complaint resolution.
• Ability to monitor safety and compliance standards effectively.

About the Company

Emirates Park Zoo is a premier destination in Abu Dhabi, dedicated to providing exceptional guest experiences through animal conservation, education, and entertainment.