Assistant Night Manager

Responsibilities

• Support the Night Manager in delivering a smooth, safe overnight hotel operation
• Act as Manager on Duty in the Night Manager’s absence
• Handle guest enquiries and resolve concerns professionally
• Complete night audit tasks, financial postings, and reporting
• Oversee billing, cash handling, and banking procedures
• Supervise and support the Front Office Night Team
• Conduct security patrols and respond to health, safety, fire, and security issues
• Support overnight room service and interdepartmental coordination
• Coach and train team members to brand standards

Requirements

• Experience in hotel front office or night operations
• Strong guest service and communication skills
• Night audit and cash handling knowledge
• Ability to lead a team and work independently overnight
• Fluent English
• Understanding of health, safety, and security procedures

About the Company

Novotel London Paddington is part of Accor, a global hospitality group with hotels in more than 100 countries. The hotel focuses on memorable guest experiences, team development, and inclusive service.