Assistant Manager

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture
• Lead and develop the retail team through consistent coaching, roleplay, and feedback to foster a 360-degree coaching culture
• Assist the Store Manager with recruiting, networking, and maintaining a pipeline of high-caliber candidates
• Manage store operations including scheduling, timecards, payroll, and adherence to company policies
• Ensure the store maintains visual merchandising guidelines and delivers a superior luxury client experience
• Execute event strategies and utilize client books to build and maintain strong customer relationships

Requirements

• Proven success in meeting sales goals and achieving key performance indicators (KPIs)
• Experience in a high-end retail or luxury market environment
• Strong leadership skills with the ability to plan, prioritize, and drive team performance
• Excellent written and verbal communication skills
• Flexible availability to work mornings, nights, weekends, and holidays as needed
• Physical ability to stand, move around the store, use a ladder, and lift/push boxes weighing up to 30 lbs

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and tuition reimbursement
• Employee discount and pet insurance
• Quarterly sales bonus program eligibility for retail associates
• Career pathing and professional training opportunities

About the Company

Since 1975, TUMI has been creating world-class business, travel, and performance luxury essentials. We are committed to empowering journeys as a lifelong partner to movers and makers, blending flawless functionality with a spirit of ingenuity. TUMI is sold globally in over 75 countries and is dedicated to innovation, sustainability, and fostering a diverse, inclusive culture.