Assistant Manager - Process Training

Responsibilities

• Manage end-to-end new hire training, nesting, and performance during the initial 30-60-90 day period.
• Design and execute process training plans in collaboration with clients.
• Assess the effectiveness of training materials, SOPs, and knowledge transfer programs.
• Conduct Process Knowledge Tests (PKT) and facilitate refresher training based on QA findings.
• Perform Training Need Analysis (TNA) and regular calibrations with QA teams to support BAU operations.
• Identify Early Warning Signals (EWS) in employee performance and provide targeted coaching and interventions.
• Maintain training governance, including the preparation and publishing of training reports and dashboards.
• Review and revise Standard Operating Procedures (SOPs) periodically.

Requirements

• Graduate degree in any stream.
• 3+ years of experience in the Insurance industry, specifically within P&C Insurance.
• 2+ years of experience in a training function or department.
• Excellent written and verbal communication skills in English.
• Proficiency in MS Office and strong time management skills.
• Ability to work in a 24/7 environment (5-day work week).

Preferred Qualifications

• Relevant domain certifications in P&C Insurance.

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. We serve more than 700 clients across various industries, including Banking, Financial Services, Healthcare, and Insurance. By combining deep domain excellence with AI-powered platforms and analytics, WNS helps businesses innovate, scale, and build resilience in a rapidly changing world.