Assistant Manager - Process Training

Responsibilities

• Train new hire batches on domain, communications, soft skills, and travel induction
• Manage people by identifying Early Warning Signals (EWS) and providing coaching
• Oversee end-to-end training deliverables including throughput, certification, and early production performance
• Conduct Training Need Identification (TNI) and update pre-process training plans
• Manage internal communication with peers, stakeholders, and clients
• Create intervention plans including side-by-side coaching, one-on-one sessions, and classroom training
• Ensure timely and accurate sharing of all training reports with stakeholders and clients

Requirements

• 3+ years of travel industry experience
• 2+ years of experience in a training department
• Proficiency in GDS (Amadeus or Sabre) is mandatory
• Excellent written and verbal English communication skills
• Proficiency in MS Office
• Ability to work in a 24/7 environment with a 6-day work week
• Willingness to work non-weekend offs

Preferred Qualifications

• GDS Certifications

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries including Travel and Hospitality.