Assistant Manager

Responsibilities

• Support the General Manager in running a high-performing Pet Care Center and leading store partners
• Uphold animal care standards to ensure the health, safety, and proper handling of all animals
• Lead, motivate, and engage the team to deliver outstanding customer service and build loyalty
• Assist with hiring, onboarding, training, and ongoing performance coaching for store partners
• Drive sales and operational goals by leading from the sales floor
• Manage daily store operations, including inventory control, merchandising, and promotional execution
• Resolve escalated customer concerns professionally and act as the lead in the General Manager's absence

Requirements

• 2+ years of retail experience, including supervisory or management experience
• Proven ability to lead, coach, and motivate a team
• Strong problem-solving, decision-making, and communication skills
• Proficiency with point-of-sale (POS) systems and Microsoft Office applications
• Ability to stand/walk for long periods and lift up to 50 pounds
• Flexible availability to support store hours, including evenings, weekends, and holidays

Preferred Qualifications

• Passion for animals and existing knowledge of pet care

Benefits

• Purpose-driven work making a difference for pets and people
• Hands-on leadership experience and clear career growth opportunities
• Supportive and inclusive team culture
• Comprehensive total rewards including health and financial benefits, 401K, and PTO

About the Company

Petco is a leading pet retailer dedicated to helping pets live their best lives. With over 60 years of experience and more than 1,500 stores across the U.S., Mexico, and Puerto Rico, we nurture the pet-human bond through high-quality products, expert services, and a deep commitment to animal welfare.