Assistant Manager Outlet (All Day Dining)

Responsibilities

• Oversee daily operations of the all-day dining outlet to ensure smooth service delivery
• Supervise, train, and mentor outlet staff including servers and kitchen personnel
• Maintain exceptional guest service standards and manage feedback
• Monitor food and beverage costs, inventory levels, and stock rotation
• Ensure compliance with health, safety, and hygiene regulations
• Manage reservations, table allocations, and guest flow
• Prepare operational reports including sales figures and labor costs
• Implement quality assurance procedures for food presentation and service consistency
• Address guest complaints promptly with corrective measures
• Collaborate with the culinary team on menu development and promotions
• Manage staff scheduling and rostering
• Liaise with other hotel departments to ensure seamless operations

Requirements

• Minimum 5-6 years of progressive experience in food and beverage operations management
• Proven track record managing all-day dining outlets or similar hospitality establishments
• Strong knowledge of food safety, hygiene, and health regulations
• Proficiency in P&L management and cost control
• Excellent leadership and staff management capabilities
• Proficiency in hospitality management systems and POS software
• Ability to work flexible hours including evenings and weekends
• Hospitality management qualification or relevant professional certification
• Experience in luxury hotel environments or premium brands
• Advanced proficiency in Microsoft Office and data analysis

About the Company

Accor is a worldwide leader in hospitality. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life.