Assistant Manager - Outlet

Responsibilities

• Assist in managing day-to-day restaurant operations to ensure five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high service quality and operational efficiency.
• Monitor guest satisfaction and handle complaints professionally to ensure prompt resolution.
• Coordinate with Kitchen, Housekeeping, and other departments for seamless service delivery.
• Drive outlet revenue through effective upselling, promotions, and guest engagement.
• Monitor inventory, breakage, and operating supplies while adhering to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP.
• Support the Outlet Manager in achieving departmental goals, budgets, and service excellence targets.

Requirements

• Bachelor's Degree or Diploma in Hotel Management or a related field.
• 3–5 years of experience in Food & Beverage Service, preferably in a luxury or five-star environment.
• 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Proficiency in POS systems and Microsoft Office.
• Strong leadership, communication, and guest relations skills.
• Ability to work under pressure and manage multiple priorities effectively.

About the Company

Accor is a worldwide leader in hospitality. We welcome you as you are and provide a brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. At Accor, you can explore limitless possibilities and help us imagine tomorrow's hospitality.